Director of Product

We’re looking for our new Director of Product to build better products for governments and the people they serve.

Promise is a government payment platform built for the people. Each year, thousands of individuals face significant consequences for the failure to pay government debt. Promise has found that many want to pay but are blocked by a confusing and rigid system. We’re solving this problem with a more humane approach that leads to significantly higher payments. This means citizens pay off debt faster, consequences are reduced, and government is more efficient.

We’re looking for an experienced, thoughtful, and mission-driven Director of Product to lead our product management and design team. You will oversee our product management team to build a seamless and engaging digital experience to support Promise’s vision. We’re looking for someone who is excited about learning from and executing solutions for both the local government teams we serve and the citizens who use our products.

You will:

• Build and develop a team of world class product designers and managers
• Work with Promise leadership and cross-functional leads to define strategic direction and roadmap
• Deeply understand governments and individual users and how they use PromisePay
• Direct user research and experiments to speed up our rate of learning
• Ensure data is captured and used to drive a significantly improved product with every iteration

You may be a good fit if you have:

• Product leadership experience, especially building and leading a high-performing product team
• Have exceptional written and verbal communication skills with a talent for precise articulations of customer problems
• Passion and energy for improving the lives of those who are underserved, and the governments that serve them

Any combination of the following would make your application stand out:

• You’ve built financial service products for underserved populations
• You’ve built government dashboards and tools
• You have experience in optimizing payment or checkout experiences